Annette Franz is the founder and CEO of CX Journey Inc. and the co-founder and co-host of the Experia Summit. With over 25 years of experience, she helps organizations understand their employees and customers and provide a better experience for them. She is a contributing author to Forbes, Quality Digest, Business2Community and a lot more. She is also a member of the Forbes Coaches council. We are very happy to have someone of her stature on our interview series today.