What Is ORM In Digital Marketing? A Detailed Breakdown
Online Reputation Management (ORM) is a crucial aspect of digital marketing that focuses on shaping and maintaining the public perception of a brand or individual online. In today’s digital landscape, where information spreads rapidly, managing your online reputation has become more important than ever. Here’s a detailed breakdown of ORM and its significance in digital marketing.
Understanding ORM
Definition
ORM encompasses the strategies and tactics used to monitor, influence, and improve an entity's reputation on the internet. This includes managing reviews, social media mentions, blog posts, and other forms of content that can impact how a brand is perceived by customers and the general public.
Goals of ORM
The primary goals of ORM are to build a positive image, mitigate negative feedback, and enhance customer trust. By actively managing their online presence, businesses can ensure that potential customers find favorable information that encourages them to engage with the brand.